Terms of Service

Last updated: 19th of November, 2025

1.1. In these Terms, the following definitions apply.

“Account” means the record used to access the Services.

“Authorised User” means an individual authorised by you to use the Services under a subscription.

“Content” means Input and Output as defined below.

“Input” means any data, text, files, images, code, credentials, or other materials you upload, submit or provide to the Services.

“Output” means any content, reports, analytics, recommendations, models, or files generated by the Services in response to Input.

“Free Services” means features Konvart elects to make available at no charge.

“Paid Services” means features, products or subscriptions that require payment.

“Subscription Plan” means a plan that describes fees, permitted users, features, and limits.

1.2. The headings in these Terms are for convenience only and do not affect interpretation. The word “including” means “including but not limited to”.

2.1. Description. The Services consist of a suite of online marketing, analytics and management tools and toolkits located at https://konvart.com or another URL we designate, which may include but are not limited to tools for search engine optimisation, content generation and optimisation, marketing automation, campaign management, competitor research, advertising analytics, local SEO and business profile analysis, rank and performance tracking, reporting, data exports, APIs, integrations with third-party platforms, and other related tools and toolkits. The Services enable users to analyse, monitor, report and act on digital marketing performance and related activities.

2.2. Updates and Additional Services. Konvart may modify, upgrade, enhance or discontinue features at its discretion. All Updates are subject to these Terms. Additional features may be provided under supplementary terms.

3.1. Eligibility. You must be at least 18 years old or have legal capacity to enter into a contract to use Paid Services. By registering, you represent and warrant that you meet eligibility requirements.

3.2. Registration. You agree to provide accurate, current and complete registration information and to keep it up to date. Accounts must be created by humans, not by automated means.

3.3. Account Security. You are responsible for maintaining the security of your Account and credentials and for all activity under your Account. Do not share your password. Konvart is not liable for losses from unauthorised use resulting from your failure to safeguard credentials.

3.4. Authorised Users and Account Sharing. An Account is for a single user unless your Subscription Plan expressly permits multiple Authorised Users. You remain responsible for the actions of Authorised Users.

4.1. Permitted Use. You may use the Services only for lawful business purposes as permitted by your Subscription Plan and these Terms.

4.2. Prohibited Conduct. You must not, and must not permit third parties to:

• copy, reproduce, reverse engineer, decompile, disassemble or otherwise attempt to obtain source code;
• use the Services to build a competing product or dataset;
• bypass limits, quotas or protections, or attempt to circumvent security controls;
• use automated means to access or extract data from the Services except where expressly permitted by Konvart;
• transmit viruses, malware or otherwise disrupt service operation;
• remove or alter Konvart’s proprietary notices;
• use the Services for unlawful, fraudulent, abusive or harmful purposes; or
• upload Content that violates any applicable law or third-party rights.

4.3. Monitoring. Konvart may monitor usage to detect abuse and protect the Services and may suspend or restrict access for violations.

5.1. Integrations. The Services may integrate with third-party platforms and APIs. When you connect a third-party account, you authorise Konvart to access the data you permit and to process it to deliver the requested features.

5.2. Third-Party Terms. Your use of third-party services is governed by their terms and privacy policies. Konvart is not responsible for third-party practices and disclaims liability for third-party actions.

5.3. API Access and Limits. If you use Konvart APIs, you agree to documented rate limits, caching and other policies. Konvart may suspend API access for abuse or excessive usage.

6.1. Your Input. You retain ownership of Input. You grant Konvart a worldwide, non-exclusive, royalty-free licence to host, store, transmit, copy, display, process, and use Input as reasonably necessary to provide the Services, to comply with law, to perform analytics and to improve the Services, including for aggregated and anonymised product improvement.

6.2. Output Rights. Subject to these Terms, you may use Output for your lawful internal or commercial purposes. Our granting of rights to you does not transfer Konvart intellectual property rights in the Services.

6.3. Feedback. If you provide feedback, you grant Konvart a perpetual, irrevocable, royalty-free licence to use and incorporate the feedback.

6.4. Responsibility. You are responsible for compliance with all laws and third-party rights in respect of your Input and use of Output.

7.1. Probabilistic Nature. Some Services use AI or machine learning. Outputs may be inaccurate, incomplete or out of date. You should validate important results.

7.2. High-Risk Use. Do not rely solely on Output for legal, medical, financial, safety-critical or other high-stakes decisions. Apply independent human review.

7.3. Model Training. Unless expressly stated in writing or in the Privacy Policy, Konvart will not use your Input to train third-party models for resale.

8.1. Fees. Access to Paid Services requires payment of Fees described in your Subscription Plan or Order. Fees are due in advance and are non-refundable except as provided in the Refund Policy.

8.2. Automatic Renewal. Subscriptions renew automatically until cancelled. You authorise Konvart to charge the payment method on file for renewals.

8.3. Taxes. You are responsible for all taxes associated with your purchases, excluding taxes based on Konvart’s net income.

8.4. Suspension for Non-Payment. Konvart may suspend or terminate Accounts for non-payment after notice.

9.1. Free Trials. Konvart currently offers a free trial without requiring payment information. Prior to the expiration of the free trial period, a user who does not wish to continue using the Service must refrain from adding payment information or subscribing to a plan. If you subscribe during or after the free trial, your selected plan will begin immediately, and the applicable subscription fee will be charged. Konvart may offer a free trial that requires you to submit your payment details at the time of enrollment. In such cases, if you do not wish to continue after the trial, you must cancel your subscription before the end of the trial period to avoid being charged. Cancellation can be completed in your Konvart Account area.

9.2. Cancellation. You may cancel your subscription at any time from within your Konvart Account settings. Cancellation will take effect at the end of your current prepaid billing period, and you will continue to have access to the Service until that date. Cancelling does not automatically initiate a refund request.

9.3. Refunds. Konvart offers a full refund for monthly and annual subscriptions if no feature has been used within the first forty-eight (48) hours after the subscription begins. Prorated refunds may be provided within seven (7) days of the subscription start date, at Konvart’s discretion. Refund decisions may take into account factors such as usage history, account activity, and prior refund requests. All refunds will be processed through the same method as the original payment via Paddle, our payment processor. To process a refund request, we may request identity verification such as your name, email address, and the last four digits of the card associated with the payment. To request a full or prorated refund, you must email support@konvart.com within the applicable refund window.

9.4. Exceptions. Konvart does not provide refunds for renewal payments, unless required by applicable law, for accounts with significant usage, for accounts previously granted goodwill refunds, and/or for promotional, discounted, or beta-phase subscriptions.

10.1. Definition. Confidential information means non-public information marked confidential or that a reasonable person would understand to be confidential.

10.2. Obligations. Each party will keep the other party’s Confidential Information confidential and not use it except to perform obligations under these Terms. Exceptions apply for public information, independently developed information, or compelled disclosure under law.

11.1. Security Measures. Konvart implements reasonable technical and organisational measures to protect data. No system is infallible, and Konvart cannot guarantee absolute security.

11.2. Data Processing. Processing of personal data is governed by the Privacy Policy. You must ensure you have rights and consents to submit personal data to Konvart.

12.1. Konvart IP. Konvart and its licensors retain all rights, title and interest in the Services, technology, trademarks, logos and documentation.

12.2. Licence to You. Subject to payment and compliance with these Terms, Konvart grants you a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes.

12.3. No Implied Rights. No rights are granted except as expressly set out.

13.1. Availability. Konvart may offer beta or experimental features that are not generally available.

13.2. Risk. Beta features are provided “as is” and may be unstable. You use them at your own risk.

13.3. Confidentiality. Konvart may require confidentiality for certain beta features and may impose additional terms.

14.1. Your Representations. You represent that you have authority to submit Input and that Input does not infringe third-party rights or violate law.

14.2. Disclaimer of Warranties. EXCEPT WHERE PROHIBITED BY LAW, KONVART PROVIDES THE SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. KONVART DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You agree to indemnify, defend and hold Konvart and its officers, directors, employees and agents harmless from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your Input, your use of the Services, or your violation of law.

16.1. To the fullest extent permitted by law, KONVART’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID KONVART IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED US DOLLARS (US $100).

16.2. IN NO EVENT WILL KONVART BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF DATA OR BUSINESS INTERRUPTION, EVEN IF KONVART HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to comply with all applicable export control, economic sanctions and trade laws. You will not export, re-export or transfer any Services, technology or Content in a manner that violates applicable laws.

18.1. Grounds. Konvart may suspend or terminate Accounts for breach, fraud, illegal activity, security risk, or discontinuation of Services.

18.2. Effect. On termination, your right to use the Services ends. Konvart may delete or anonymise data in accordance with the Privacy Policy and applicable law.

18.3. Survival. Provisions that by their nature survive termination will remain in effect.

19.1. Mutual Discussions. For any controversy, dispute, demand, claim, or cause of action between you and Konvart relating to the Services or these Terms (including any question regarding their interpretation, validity, or scope), both parties agree to first attempt to resolve the matter amicably and in good faith. Either party may initiate this process by providing written notice to the other. Upon such notice, the parties shall engage in mutual discussions for a period of thirty (30) days to attempt to resolve the dispute.

19.2. Arbitration. If the dispute is not resolved through mutual discussions within the thirty (30) day period, the dispute shall be finally settled through binding and confidential arbitration in accordance with the Arbitration and Conciliation Act of Nigeria (and not any state arbitration law). The arbitration shall be conducted by a sole arbitrator. The parties shall jointly appoint the sole arbitrator within fourteen (14) Business Days following the end of the mutual discussion period. If the parties cannot agree on an arbitrator within that time, either party may request that the President of the Chartered Institute of Arbitrators, United Kingdom, Nigeria Branch (CIArb Nigeria) appoint the arbitrator. Claims must be brought and resolved on an individual basis, and may not be consolidated, combined, or pursued as collective, class, or representative actions. The seat and venue of the arbitration shall be Lagos State, Nigeria. The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties. Each party shall bear its own costs in connection with the arbitration and shall share equally the fees and expenses of the arbitrator, unless the arbitrator determines otherwise.

19.3. Injunctive Relief. Nothing in this section prevents Konvart from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where such relief is necessary to prevent irreparable harm pending the conclusion of arbitration.

19.4. Severability. If any portion of this section is held invalid or unenforceable, the remaining provisions shall continue in full force to the maximum extent permitted by law.

Notices from Konvart to you will be sent to the email address associated with your Account or delivered through the Services, and such notices are deemed effective when sent. Notices to Konvart must be sent to legal@konvart.com and are deemed effective only upon receipt by us. You are responsible for keeping your Account email address and contact information accurate and up to date to ensure receipt of notices from Konvart.

Konvart may update these Terms from time to time. Material changes will be posted with an updated “Last Updated” date and, where practicable, notified to paid customers. Continued use after the effective date constitutes acceptance.

These Terms, together with the Privacy Policy and any Order, constitute the entire agreement. You may not assign these Terms without Konvart’s prior written consent. If any term is invalid, the remainder will remain in force.

Konvart processes personal data in accordance with our Privacy Policy. By using the Services, you consent to such processing.

For questions or notices, contact: support@konvart.com